Multilingual B2B Telesales and Telemarketing
Our customer satisfaction tracking and market research customers include local and multi-national clients. We make the designated number of completed customer satisfaction / market research interviews using our Telescript.
CATI software application with features such as:
- Increased productivity through automated dialing
- Branch scripting for quality data collection
- Quotas to manage interview sampling
- Calling time schedules
- Automatic call-back scheduling
- Help facility for objection handling
Our software contains many features that ensure optimum data collection for customer satisfaction and market research quality including:
- Logical branching
- Data validation
- Tables and drop down boxes and menus for multiple choice responses
- Web integration to launch a browser from any field in the script
Customer satisfaction / Market Research Questionnaire Features:
Analysis Options
We offer full statistical and quantitative analysis of data sets for customer satisfaction tracking and market research activity. This includes cross tabulation, filter, factor and regression analysis and will be presented to the client on completion of calling.