Multilingual Market Research and Customer Satisfaction Tracking
Our customer satisfaction tracking and market research customers include local and multi-national clients. We conduct the designated number of customer satisfaction / market research interviews using our CATI (Computer Assisted Telephone Intervewing) software application with features such as:
Branch scripting for quality data collection Quota Management Calling time schedules Automatic call-back scheduling Help facility for objection handling Web integration to launch a browser from any field in the script Multiple choice questions Multiple listbox questions
We offer full statistical and quantitative analysis of data sets for customer satisfaction tracking and market research activity. This includes cross tabulation, filter, factor and regression analysis and will be presented to the client on completion of calling.